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Privacy Policy

Last updated: November 28, 2025

1. Introduction

SubMonitor ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our subscription management service.

2. Information We Collect

2.1 Personal Information:

  • Name and email address
  • Account credentials
  • Profile information (optional photo)
  • Payment information (processed securely through Stripe)

2.2 Subscription Data:

  • Subscription names and costs
  • Billing cycles and renewal dates
  • Categories and tags
  • Notes and custom fields

2.3 Usage Information:

  • Device information and browser type
  • IP address and location data
  • Usage patterns and feature interactions
  • Log files and analytics data

3. How We Use Your Information

We use your information to:

  • Provide and maintain our Service
  • Process your transactions and send renewal reminders
  • Improve and personalize your experience
  • Send administrative information and updates
  • Respond to your requests and provide customer support
  • Monitor and analyze usage trends
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Information Sharing and Disclosure

4.1 We DO NOT Sell Your Data: We never sell your personal information to third parties.

4.2 Service Providers: We may share information with trusted third-party service providers who assist us in operating our Service:

  • Stripe (payment processing)
  • SendGrid (email delivery)
  • Cloud hosting providers (data storage)
  • Analytics services (usage tracking)

4.3 Legal Requirements: We may disclose your information if required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or abuse
  • Protect user safety

5. Data Storage and Security

5.1 Data Storage: Your data is stored on secure cloud servers with encryption at rest and in transit.

5.2 Security Measures: We implement industry-standard security measures including:

  • SSL/TLS encryption
  • Secure password hashing
  • Regular security audits
  • Access controls and monitoring

5.3 Data Breach: In the event of a data breach, we will notify affected users within 72 hours as required by law.

6. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your account and data
  • Export: Download your data in CSV format
  • Opt-out: Unsubscribe from marketing emails
  • Object: Object to processing of your data

7. Cookies and Tracking

7.1 Essential Cookies: We use cookies necessary for the Service to function, including authentication and security.

7.2 Analytics Cookies: We use analytics tools to understand how users interact with our Service (optional, can be disabled).

7.3 Cookie Control: You can control cookies through your browser settings.

8. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Data Retention

11.1 Active Accounts: We retain your data while your account is active.

11.2 Deleted Accounts: Upon account deletion, we will delete your data within 30 days, except as required by law.

11.3 Backups: Backup copies may be retained for up to 90 days for disaster recovery purposes.

12. Email Communications

12.1 Transactional Emails: We send essential emails about your account and subscriptions (cannot be disabled).

12.2 Marketing Emails: Promotional emails can be unsubscribed from at any time using the unsubscribe link.

12.3 Renewal Reminders: Email reminders can be managed in your notification settings.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Continued use after changes indicates acceptance of the updated policy.

14. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to request deletion of personal information
  • Right to non-discrimination for exercising CCPA rights

15. GDPR Compliance (EU Users)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR):

  • Lawful basis for processing your data
  • Right to data portability
  • Right to object to processing
  • Right to lodge a complaint with supervisory authority

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • • Email: sales@submonitor.net
  • • Website: www.submonitor.com

We will respond to all requests within 30 days.

By using SubMonitor, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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