Frequently
asked questions.

An eSIM (embedded SIM) is a digital SIM card built into your phone. It works just like a physical SIM but you download your plan over the air — no store visit, no waiting for a card in the mail. Most phones released after 2019 support eSIM.

eSIM works on most modern smartphones including iPhone XS and later, Google Pixel 3 and later, Samsung Galaxy S20 and later, and many iPads. Check our support page for a full list of compatible devices.

After purchase, you'll receive a QR code by email. On your phone, go to Settings → Cellular (iPhone) or Settings → Network & Internet (Android), choose 'Add eSIM' or 'Add cellular plan', and scan the QR code. Your eSIM activates within seconds.

Your plan starts the moment you activate the eSIM on your device and connect to a supported network. Validity runs from that first connection — not from the time of purchase.

Yes. Most plans support personal hotspot and tethering at the same speeds as your regular data. Some regional plans may restrict hotspot use; check the plan details before purchasing.

Yes. Your eSIM is data-only and works alongside your existing physical SIM or phone number. You can receive calls and texts on your regular number while using data through your eSIM.

Yes — once your plan is running low, you can purchase a top-up from the same store and add it to the same eSIM profile. Top-ups extend your validity from the activation date of the original plan.

Contact our support team via the Support page. We respond within 24 hours. For activation issues, include your order number, device model, and a description of what happened.

Yes — if your eSIM hasn't been activated and is within the refund window shown at checkout, contact support for a full refund. Once activated, plans are non-refundable as the service has been delivered.

Yes. All payments are processed by PCI-compliant providers (Stripe for cards, Plisio for cryptocurrency). We never store your card details on our servers.